Complaints of Senior Citizens relating to Mediclaim Policies

Re: Complaints of Senior Citizens relating to Mediclaim Policies of Public Sector General Insurance Companies.


Public sector general insurance companies revised the premium rates in respect of mediclaim Policies in April 2007. The Authority received several complaints from senior citizens that renewal premiums charged to them were exorbitant. The Authority, therefore, advised all the public sector general insurance companies that:

The loading of premiums if justified for renewals of mediclaim Policies issued to senior citizens shall not exceed 50-75% of the premiums charged prior to the revision.

Senior citizens shall not be compelled by the insurance companies to migrate to other health insurance products, if it is to the disadvantage of senior citizens.
The above instructions are applicable to renewal cases only.The Authority has now created a separate cell to attend to the grievances of senior citizens in respect of non renewals or exorbitant increases in premium of mediclaim policies of public sector general insurance companies.

The contact details of the Grievance Cell are as under:

Shri R.Srinivasan
Officer on Special Duty
Insurance Regulatory & Development Authority
5 th Floor, Parishram Bhavan
Basheerbagh
Hyderabad – 500 004.Telephone Number (Direct): 040-66789768
Telephone Number (Board): 040-23381100 Extn: 248
Fax Number: 040-66789768
Email: senior.health@irda.gov.in



(Prabodh Chander)
Executive Director
IRDA

Source: http://www.irdaindia.org/



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